KliKey is a keyboard with themes, sounds and haptics. If it isn’t typing the way it should, the answer is almost always in the first two sections below. Anything else: jinultimate1995@gmail.com — a real person reads it.
Contact. Email jinultimate1995@gmail.com with your phone model, iOS or Android version, and what happened. We usually answer within two working days. There is no chat, no forum and no account to sign in to.
If KliKey doesn’t appear on the globe key, check step 1 again: the keyboard has to be in the list before iOS will offer it.
iOS sometimes switches keyboards on its own in a field it considers sensitive. KliKey cannot appear in password, PIN, one-time-code or card-number fields: iOS does not allow third-party keyboards there, and no keyboard app can change that. Outside those fields, press and hold 🌐 and pick KliKey again. If it disappears mid-sentence, update to the latest version — the current build keeps the keyboard’s memory well under the limit where iOS would shut it down.
Both need Allow Full Access on iOS (Settings → General → Keyboard → Keyboards → KliKey). Then check the silent switch, the volume, and KliKey → Sound in the app. Ninja mode is silent by design.
Add the language in KliKey → Languages; the language key on the keyboard switches between the ones you added. Leaf languages such as Thai, Lao and Khmer read words from their own dictionary instead of a word list.
Open KliKey → Pro and tap Restore purchases, signed in with the same Apple ID or Google account you bought with. Purchases made on iPhone are handled by Apple and do not appear on Android (and the other way round); the one-time lifetime purchase is per store. If restore still doesn’t work, email us the receipt from Apple or Google.
Apple handles App Store refunds (reportaproblem.apple.com) and Google handles Play refunds (play.google.com). We cannot issue or reverse a store charge ourselves.
iPhone: Settings → your name → Subscriptions. Android: Play Store → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
Ninja hides the keys (blank, silent, a panic swipe wipes the draft). Incognito stops KliKey remembering anything (no learned words, no clipboard or emoji history). They are free, they work together, and they never turn on by themselves except Incognito in password, PIN, card and one-time-code fields.
On your phone. Learned words can sync to a hidden folder in your own Google Drive if you turn sync on; we run no server and never receive them. Everything is deleted by Settings → Erase learned words or by removing the app. Details in the Privacy Policy.
Theme cards draw the keyboard at a fixed size; on a very small or very wide screen the keys scale a little differently. If something looks broken rather than scaled, send a screenshot — that is a bug and we want it.
Email jinultimate1995@gmail.com with: phone model, iOS or Android version, the app you were typing in, what you expected, what happened, and a screenshot or screen recording if you have one. Please don’t send passwords, card numbers or anything private you typed.